XIX Professional Services Ltd is a technology and automation consultancy registered in England and Wales. This Privacy Policy explains how we collect, use, store, and protect personal data across all of our services, digital products, mobile applications, and communication platforms.
Depending on the service you use, we may collect:
We use your data to deliver our services, respond to enquiries, send service-related communications where you have opted in, ensure security of our systems, and meet legal obligations. We do not use your data for advertising and we do not sell personal data to any third party.
We process data under UK GDPR on the following bases: contract (to fulfil service agreements), legitimate interests (to improve and secure our services), consent (where explicitly given), and legal obligation (where required by law).
Data is stored on secure infrastructure within the United Kingdom and European Economic Area. We apply encryption in transit and at rest, access controls, and regular security reviews. Where our products use on-device processing, sensitive data is not transmitted externally without explicit consent.
Our services may integrate with:
Conversation and interaction logs: up to 90 days. Client and account data: duration of engagement plus up to 6 years in line with UK business record-keeping requirements. Anonymised analytics: indefinitely.
Under UK GDPR you have the right to access, correct, or delete your personal data, restrict or object to processing, receive your data in a portable format, and withdraw consent at any time. Contact us at contact@xix.services. We will respond within 30 days.
Email contact@xix.services with subject “Data Deletion Request”. Include your name, phone number, or account identifier. We will confirm and complete deletion within 30 days.
Our services are not directed at children under 13. We do not knowingly collect data from children.
Contact us at contact@xix.services. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.